![]() So, it’s a system where we get the roads on the ground early and get people the use of the roads and then over time they are paid off,” Rey said. We repay those bonds by collecting tolls. “We sell bonds, and then that’s borrowing money, essentially. NTTA said its among the first to convert an entire network of roads to cashless tolling. “In many situations, we waive late fees and adjust invoices to the lower TollTag rate for ZipCash (pay-by-mail) customers who have outstanding invoices but they open a TollTag account.” Consequently, we don’t always receive accurate contact information for the customer,” Rey explained. Customers sometimes forget to update the DMV with their mailing address, information on the sale of a vehicle or a change from a temporary paper license plate to permanent plate. “If a customer does not keep their DMV information current, it can cause a disruption to our connection with them. NTTA said for those customers, it has to rely on license plate information from the DMV to identify vehicle owners, as mandated by state law. While about 80% of customers use a TollTag, the rest are pay-by-mail customers. Rey added customers who have a TollTag but get a bill from another toll operator should connect with who sent the bill. NTTA explained even though a TollTag can be used across the state, it’s best to get a tag from the tolling agency in your home area. I’ll just leave it at that,” CTRMA Executive Director James Bass said. “In your spare time, if you’re interested, you might go through our parking garage here and see how many NTTA toll tags you see versus TxTags. KXAN viewers aren’t the only ones who utilize TollTag - even members of the Central Texas Regional Mobility Authority, which operates other toll roads in the Austin area that can be paid for using TxTag, choose that option.ĭuring a Board of Directors meeting in September of 2022, after CTRMA’s executive director discussed call center performance metrics, he said other tag providers including NTTA have not had issues that TxTag has had recently. NTTA will launch a pilot program on July 1 for a $10 prepaid TollTag account for drivers who don’t frequent the toll roads.The International Bridge, Tunnel & Turnpike Association awarded NTTA with the 2022 Toll Excellence Award for its customer service and marketing outreach featuring the puppet ambassadors. Compared to the TollTag rate, ZipCash cost customers 50% more, officials said. The rate increase also helps fund our capital plan, including the current expansion of the Dallas North Tollway.”įor those looking to cut costs, officials suggest getting a TollTag account to pay half of what a toll bill would be. ![]() “This increase in toll rates will help NTTA repay $9.5 billion borrowed to construct our system of safe, clean and convenient toll roads. “The best option for every driver is to open a TollTag account to receive the lowest rate on toll roads,” said NTTA Board Chairman Marcus Knight. Denton, Collin, Tarrant, Ellis and Johnson counties, operating the Sam Rayburn Tollway, Addison Airport, Lewisville Lake Toll Bridge, Dallas North Tollway, President George Bush Turnpike, Mountain Creek Lake Bridge, 360 Tollway and Chisholm Trail Parkway.įunds from the tollway fund construction projects, repay debt and operate as well to maintain roadways via issuance of turnpike revenue bonds as its projects do not receive direct tax funding and are not part of the state highway system. The North Texas Tollway Authorities extends to Dallas. ![]() Next month, it will go from 20 to 21 cents per mile, and ZipCash pay-by-mail rates will be double the TollTag rate. The NTTA implements a “regular, biennial toll rate schedule” where rates adjust. “It also helps provide fairness among drivers who use NTTA toll roads.” “Increasing the ZipCash toll rate helps offset the rising cost to collect tolls, and the risk associated with the uncertainty of receiving payment from ZipCash users who choose not to have a TollTag,” NTTA said in a statement. The North Texas Tollway Authority announced a price hike beginning July 1 for drivers. TEXAS - Traveling on Texas’ highways will get a little pricier next month for those driving without a TollTag.
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